All Users of this website agree that their access to and use of this web site are subject to the terms and conditions.
Set forth in this legal notice, such access or use is undertaken at user's own risk.
These terms and conditions are subject to change at any time without prior notice and will be updated on this page.
- Orders for in-stock items placed Mon - Fri ship the same or next business day. Some items are not stocked and shipping may vary.
- After you place your order, you should receive an acknowledgment via e-mail within one business day. This confirms we are processing your order. If you have any additional questions in reference to your order please feel free to e-mail us at [email protected].
- If you need to cancel an order please email [email protected]. Once your item has shipped, the return policies below will apply.
- East Hamilton Radio's online marketplace does not accept phone orders. Please use our website for order placement.
- Orders placed over the weekend or during holidays will not be shipped until the following business day. (Normal office hours are Mon-Fri 9:00am to 5:00pm EST).
- Shipping is performed from our Retail Store in East Hamilton, Ontario (as our store states East Hamilton Radio 1325 Barton St E).
- We reserve the right to limit quantities and to cancel orders the are incorrect or otherwise.
- If a product you purchased on our site is no longer available from our manufactures we will contact you by email or phone. You can reselect or a refund will be given.
- We accept most major credit cards as we are a PayPal merchant.
- To avoid any delays in order processing, the Ship-To address must match the credit card's Billing address.
- If the Shipping address is different than the Billing address, please contact your credit card issuer to add the shipping address as your credit card alternate address. As an alternative, you may make payment through PayPal.
- East Hamilton Radio reserves the right to request additional identification. If this is needed, we will contact you by e-mail or phone.
- East Hamilton Radio's Web Site is operated separately from our retail store. Options such as financing and store gift cards are not available.
- Payments on all orders are to be pre-paid prior to shipping.
- Prices, specifications and availability of products are subject to change without notice. We will contact you if pricing or availability affects your order.
Our Company is committed to providing every customer with great service, "everyday in every way". We consider the protection of the personal information of each customer to be a key part of our high level of service.
We consider "personal information" to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers, to be personal information.
- We will identify individuals in our Company who are to be specifically responsible for our compliance with the CSA Code. Their responsibilities will include making sure that third parties who process personal information on our behalf will comply with the CSA Code.
- REASON FOR COLLECTION
- We will only collect and use personal information about our customers to identify them, to communicate with them, to protect the Company and its customers against error and fraud, to understand what products and services our customers want and to provide information about our products and services to our customers. We will not disclose any personal information concerning our customers to anyone else and we will not permit anyone else to use personal information about our customers for any purpose without the customer's consent.
- Before collecting, using or disclosing any personal information about any individual, we will ensure that we have the individual's consent in an appropriate form.
- LIMITING COLLECTION
- We will collect personal information only for the purposes stated above unless we receive consent from the individual to collect it for another purpose.
- We will maintain all personal information in our possession in as accurate, complete and up-to-date form as is necessary for the purposes for which it is to be used.
Any Further Questions Can Be Directed to Us By Email
Attn: Fernando Miraldo
- Any products to be authorized by us for return must be processed within 30 days from the date of the invoice.
- Non-defective returns for credit are subject to shipping charges and a 15% restocking fee.
- Shipping and credit card processing charges are not refundable.
- Returns must be sent to us freight pre-paid.
- Before returning any product, please request a RMA form from us at [email protected] to receive a RMA number. We will not accept any returns without an RMA number form filled out. The RMA number is only valid for 15 days after it has been issued and must be clearly displayed on the shipping label.
- Exchanges can only be made for the same item.
- Products must be returned 100% complete, unused, and in the original packaging. Products must be accompanied by any manuals, accessories, or spare parts that originally shipped with the product.
- Your RMA item will be checked and approved. If item is not in above condition, item will be returned at owners expense.
- Products being returned should be packaged with the utmost care and with sufficient padding to secure its safe return.
- Some items might have to be returned to the manufacturer for warranty issues. We will inform you in that case.
- Apple products are handled only by Apple for repair. We will not accept these items, you can contact Apple customer service.
- Products designated as "final sale", "no return" or similar language may not be returned.
- We use UPS and other common carriers. We reserve the right to ship by alternative carriers.
- UPS will not ship to P.O. boxes.
- No Saturday or Sunday deliveries.
- The stated number of "Shipping Days" are regular business days (Monday to Friday) only and are approximate, shipments do not move over weekends (Saturday and Sunday) and holidays.
- This Web site may contain typographical errors or inaccuracies and may not be complete or current. East Hamilton Radio therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update info at any time without prior notice. Please note this may relate to pricing and availability, and we reserve the right to cancel or refuse to accept an order placed based on incorrect pricing and availability. We apologize for any inconvenience.
- East Hamilton Radio is not responsible for any information warranties or claims made from direct links from this web site to third party web sites or files.
- If you have any question or comments related to improving shopping at East Hamilton Radio, please send them to [email protected].
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